Zoho CRM vs monday CRM: Which CRM is Best?
Zoho CRM is an all-in-one CRM ideal for small-to-mid sized businesses, whereas monday CRM is an comprehensive CRM suitable for businesses of all sizes. Zoho CRM offers sales automation and pipeline management, Zia AI for predictions and insights, and marketing automation and customer support, while monday CRM offers CRM built on monday.com work OS. Customizable pipelines, contacts, quotes, and sales automation. Basic to Enterprise CRM plans; start free, no credit card required.
Zoho CRM vs monday CRM: Detailed Comparison
| CRM Features | Zoho CRM | monday CRM |
|---|---|---|
| Ease of Use | Easy; intuitive UI, good for SMB to mid-market | Easy; boards and views intuitive |
| Customization | High; workflows, modules, custom fields, Blueprint | High; boards, columns, automations, views |
| AI-Powered Service | Yes; Zia AI for predictions, insights, and automation | Yes; AI email generator and features in Standard and above |
| Code Ownership | No; Zoho cloud SaaS | No; monday.com cloud |
| Code Export | Data export; API; customizations via Zoho | Data export; API |
| Vendor Lock In | Medium; Zoho ecosystem; data exportable | Medium; workflows in platform |
| Self-Hosting | No; cloud only | No; cloud only |
| Implementation Time | 1–3 weeks for typical deployment | Days to 1–2 weeks |
Zoho CRM vs monday CRM: Pricing
| Pricing | Zoho CRM | monday CRM |
|---|---|---|
| Free Plan Availability | Yes; Free for up to 3 users | Yes; free plan with unlimited contacts and pipelines |
| Free Trial Duration | 15 days | No credit card required to start |
| Starting Price (per user/month) | $14 | $12 |
| Pricing Model (per user / flat / tiered) | Per user | Per seat; annual billing has ~18% discount |
| Monthly Billing Option | Yes | Yes |
| Annual Billing Option | Yes | Yes; discount for annual |
| Annual Discount Availability | Yes; discount for annual commitment | Yes; ~18% off vs monthly |
| Entry-Level Plan Price | $14/user/month (Standard) | $12/seat/month (Basic, annual) |
| Mid-Tier Plan Price | $23/user/month (Professional) | $17/seat/month (Standard); $28 (Pro) |
| Highest / Enterprise Plan Price | $40/user/month (Enterprise) | Enterprise; contact sales |
| Minimum User Requirement | None for Free; 1+ for paid | None; unlimited viewers on free |
| Contract Requirement | No long-term contract; month-to-month available | No long-term contract; month-to-month available |
| Add-on Costs | Add-ons available (Zia, storage, etc.); varies by plan | CRM add-ons and integrations; varies |
| Feature Gating by Plan | Yes; features vary by tier (Free, Standard, Professional, Enterprise) | Yes; Basic, Standard, Pro, Enterprise |
| API Access by Plan | Yes; API available on paid plans | Yes; API on paid plans |
| Storage Limits by Plan | Varies by plan; higher tiers get more storage | Varies by plan |
| Support Level by Plan | Community/email on lower tiers; dedicated support on Enterprise | Varies by plan |
| Onboarding / Setup Fees | No mandatory setup fee; optional professional services | No mandatory setup fee |
| Upgrade / Downgrade Flexibility | Yes; can change plan; prorated adjustments | Yes; can change plan |
| Cancellation & Refund Policy | Cancel anytime; no refund for partial months | Cancel anytime; per terms |
| Price Transparency Level | High; public pricing on website | High; public pricing on website |
Zoho CRM vs monday CRM: Which one to choose?
- Choose Zoho CRM if you are a small-to-mid sized businesses that needs a all-in-one that offers sales automation and pipeline management, Zia AI for predictions and insights, and marketing automation and customer support.
- Choose monday CRM if you are a businesses of all sizes that needs a comprehensive CRM that offers CRM built on monday.com work OS. Customizable pipelines, contacts, quotes, and sales automation. Basic to Enterprise CRM plans; start free, no credit card required..
Frequently Asked Questions (FAQ)
1. Which is better, Zoho CRM or monday CRM?
Zoho CRM offers sales automation and pipeline management, Zia AI for predictions and insights, and marketing automation and customer support and is perfect for small-to-mid sized businesses, whereas monday CRM offers CRM built on monday.com work OS. Customizable pipelines, contacts, quotes, and sales automation. Basic to Enterprise CRM plans; start free, no credit card required. and is ideal for businesses of all sizes.
2. Which is cheaper, Zoho CRM or monday CRM?
Zoho CRM's free plan offers Free for up to 3 users whereas monday CRM's paid plan starts from Basic CRM $12/seat/month; Standard $17; Pro $28; Enterprise contact sales; 18% off annual. For entry-level paid plans, monday CRM is the more cost-effective option (from $12) than Zoho CRM (from $14/user/month), making it ideal for small to mid-sized businesses.
3. How does Zoho CRM compare to monday CRM for sales teams?
Zoho CRM is preferred by sales teams that require Easy; intuitive UI, good for SMB to mid-market. monday CRM is suitable for teams that need High; boards, columns, automations, views.
4. What are the pros and cons of Zoho CRM and monday CRM?
| CRM Platform | Pros | Cons |
|---|---|---|
| Zoho CRM |
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| monday CRM |
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5. Are integrations included or paid separately for Zoho CRM and monday CRM?
Zoho CRM: Integrations included in base plans; Zoho Marketplace and API available across tiers.. monday CRM: limits integrations to specific plans or charges.. Check each vendor for whether specific integrations are included or require a paid add-on.
6. Do Zoho CRM and monday CRM include AI-powered features?
Zoho CRM offers AI features such as Zia AI for predictions, insights, and and automation, while monday CRM provides AI tools such as AI email generator and features in Standard and above.
7. How long does implementation usually take for Zoho CRM and monday CRM?
Zoho CRM is generally quicker to deploy, often taking 1–3 weeks for typical deployment. monday CRM typically requires Days to 1–2 weeks.
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