Zoho CRM vs Zendesk Sell: Which CRM is Best?
Zoho CRM is an all-in-one CRM ideal for small-to-mid sized businesses, whereas Zendesk Sell is an comprehensive CRM suitable for businesses of all sizes. Zoho CRM offers sales automation and pipeline management, Zia AI for predictions and insights, and marketing automation and customer support, while Zendesk Sell offers Sales CRM to maximize productivity and pipeline visibility. Pipeline, activity tracking, and revenue focus. Part of Zendesk suite; free trial available.
Zoho CRM vs Zendesk Sell: Detailed Comparison
| CRM Features | Zoho CRM | Zendesk Sell |
|---|---|---|
| Ease of Use | Easy; intuitive UI, good for SMB to mid-market | Easy; sales-focused, clear UI |
| Customization | High; workflows, modules, custom fields, Blueprint | Moderate; pipelines, fields, automation |
| AI-Powered Service | Yes; Zia AI for predictions, insights, and automation | Limited; some automation |
| Code Ownership | No; Zoho cloud SaaS | No; Zendesk cloud |
| Code Export | Data export; API; customizations via Zoho | Data export; API |
| Vendor Lock In | Medium; Zoho ecosystem; data exportable | Medium; Zendesk suite |
| Self-Hosting | No; cloud only | No; cloud only |
| Implementation Time | 1–3 weeks for typical deployment | 1–2 weeks |
Zoho CRM vs Zendesk Sell: Pricing
| Pricing | Zoho CRM | Zendesk Sell |
|---|---|---|
| Free Plan Availability | Yes; Free for up to 3 users | No; paid plans only |
| Free Trial Duration | 15 days | Free trial available |
| Starting Price (per user/month) | $14 | $20 |
| Pricing Model (per user / flat / tiered) | Per user | Per user |
| Monthly Billing Option | Yes | Yes |
| Annual Billing Option | Yes | Yes; substantial discount |
| Annual Discount Availability | Yes; discount for annual commitment | Yes; annual billing offers lower rate |
| Entry-Level Plan Price | $14/user/month (Standard) | $20/user/month (Team) |
| Mid-Tier Plan Price | $23/user/month (Professional) | $49/user/month (Growth); $99 (Professional) |
| Highest / Enterprise Plan Price | $40/user/month (Enterprise) | $150/user/month (Enterprise) |
| Minimum User Requirement | None for Free; 1+ for paid | 1 user |
| Contract Requirement | No long-term contract; month-to-month available | No long-term contract; month-to-month available |
| Add-on Costs | Add-ons available (Zia, storage, etc.); varies by plan | Varies by plan |
| Feature Gating by Plan | Yes; features vary by tier (Free, Standard, Professional, Enterprise) | Yes; Team, Growth, Professional, Enterprise |
| API Access by Plan | Yes; API available on paid plans | Yes; API and Zapier on all plans |
| Storage Limits by Plan | Varies by plan; higher tiers get more storage | Varies by plan |
| Support Level by Plan | Community/email on lower tiers; dedicated support on Enterprise | Varies by plan |
| Onboarding / Setup Fees | No mandatory setup fee; optional professional services | No mandatory setup fee |
| Upgrade / Downgrade Flexibility | Yes; can change plan; prorated adjustments | Yes; can change plan |
| Cancellation & Refund Policy | Cancel anytime; no refund for partial months | Cancel anytime; per terms |
| Price Transparency Level | High; public pricing on website | High; public pricing on website |
Zoho CRM vs Zendesk Sell: Which one to choose?
- Choose Zoho CRM if you are a small-to-mid sized businesses that needs a all-in-one that offers sales automation and pipeline management, Zia AI for predictions and insights, and marketing automation and customer support.
- Choose Zendesk Sell if you are a businesses of all sizes that needs a comprehensive CRM that offers Sales CRM to maximize productivity and pipeline visibility. Pipeline, activity tracking, and revenue focus. Part of Zendesk suite; free trial available..
Frequently Asked Questions (FAQ)
1. Which is better, Zoho CRM or Zendesk Sell?
Zoho CRM offers sales automation and pipeline management, Zia AI for predictions and insights, and marketing automation and customer support and is perfect for small-to-mid sized businesses, whereas Zendesk Sell offers Sales CRM to maximize productivity and pipeline visibility. Pipeline, activity tracking, and revenue focus. Part of Zendesk suite; free trial available. and is ideal for businesses of all sizes.
2. Which is cheaper, Zoho CRM or Zendesk Sell?
Zoho CRM's free plan offers Free for up to 3 users whereas Zendesk Sell's paid plan starts from Sell Team $20/user/month; Growth $49; Professional $99; Enterprise $150; annual discounts. For entry-level paid plans, Zoho CRM is the more cost-effective option (from $14/user/month) than Zendesk Sell (from $20), making it ideal for small-to-mid sized businesses.
3. How does Zoho CRM compare to Zendesk Sell for sales teams?
Zoho CRM is preferred by sales teams that require Easy; intuitive UI, good for SMB to mid-market. Zendesk Sell is suitable for teams that need Moderate; pipelines, fields, automation.
4. What are the pros and cons of Zoho CRM and Zendesk Sell?
| CRM Platform | Pros | Cons |
|---|---|---|
| Zoho CRM |
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| Zendesk Sell |
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5. Are integrations included or paid separately for Zoho CRM and Zendesk Sell?
Zoho CRM: Integrations included in base plans; Zoho Marketplace and API available across tiers.. Zendesk Sell: limits integrations to specific plans or charges.. Check each vendor for whether specific integrations are included or require a paid add-on.
6. Do Zoho CRM and Zendesk Sell include AI-powered features?
Zoho CRM offers AI features such as Zia AI for predictions, insights, and and automation, while Zendesk Sell provides AI tools such as Limited, some automation.
7. How long does implementation usually take for Zoho CRM and Zendesk Sell?
Zoho CRM is generally quicker to deploy, often taking 1–3 weeks for typical deployment. Zendesk Sell typically requires 1–2 weeks.
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